Returns & refunds
Last updated: Sept. 18, 2026
1. Scope
This Returns & Refunds Policy governs cancellations, withdrawal rights, returns, replacements and refunds for products purchased through Meme Material.
Nothing in this Policy restricts any mandatory consumer rights available under applicable law.
2. Cancellation Before Production or Shipping
Most Meme Material products are manufactured on demand after an order has been confirmed.
If you wish to cancel an order, you should submit the request as soon as possible through your account or contact staff@memematerial.shop.
Where the manufacturing provider can still cancel the order before production or shipping begins, Meme Material will attempt to stop the order and, where cancellation is successfully completed, refund the corresponding amounts.
Because Print-on-Demand production processes may be highly automated, there may be only a short period between order confirmation and the start of production. We therefore cannot guarantee that a cancellation request can technically stop an order that has already entered production.
The technical inability to stop production does not in itself restrict any statutory withdrawal, return or guarantee rights available to consumers.
3. Right of Withdrawal
Where Spanish consumer protection law applies, consumers generally have 14 calendar days from receipt of the goods to withdraw from a distance purchase without giving any reason.
Where multiple goods from the same order are delivered separately, the withdrawal period will generally begin when the final item is received.
To exercise this right, you must clearly communicate your decision to withdraw before the applicable period expires.
You may contact:
Meme Material
- Email: staff@memematerial.shop
We may also provide return functionality directly through your Meme Material account.
4. Print-on-Demand Products
The fact that a product is manufactured using Print on Demand or produced only after an order is placed does not by itself remove the consumer's statutory right of withdrawal.
A standard Meme Material catalogue product containing a design created in advance by Meme Material does not automatically become a personalised product merely because it is printed after the customer places an order.
Applicable consumer law does provide an exception for goods made to the consumer's specifications or clearly personalised.
This could apply, for example, to a product specifically created using a customer's name, text, photograph, image, design or other individual instructions.
Where this exception applies, the customer will be informed before completing the purchase.
5. Returning a Product Following Withdrawal
Before sending a return, contact Meme Material or initiate the return process through your account where available.
We will provide instructions and, where applicable, the address to which the product should be returned.
Do not send products directly to the manufacturer, Print-on-Demand provider or address appearing on the original package unless Meme Material specifically instructs you to do so.
After notifying us of your withdrawal, the product must be returned without undue delay and no later than 14 calendar days after that notification.
6. Return Shipping Costs
Where a return is made solely because the customer is voluntarily exercising the right of withdrawal and the product is not defective or incorrect, the customer will bear the direct cost of returning the product, unless Meme Material expressly agrees otherwise for a particular order or promotion.
Where the return concerns a defective, incorrect, damaged or otherwise non-conforming product, this rule will not restrict the customer's statutory rights.
7. Condition of Returned Products
During the withdrawal period, customers may inspect products in a manner reasonably comparable to how they could inspect them in a physical store.
A customer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Where reasonably possible, we recommend returning products with their original packaging and accessories. The absence of original packaging does not by itself remove statutory consumer rights.
8. Refunds Following Withdrawal
Where you validly exercise your right of withdrawal, Meme Material will reimburse payments that must be refunded under applicable law, including the relevant standard outbound delivery costs.
If you expressly selected a more expensive delivery method than the least expensive standard delivery method offered by Meme Material, we are not required to reimburse the additional cost of that delivery method.
Refunds will be made without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw.
For sales of goods, where permitted by applicable law, we may withhold reimbursement until we receive the returned goods or you provide sufficient evidence that they have been sent back, whichever occurs first.
9. Refund Method
Unless expressly agreed otherwise, refunds will be made using the same payment method used for the original transaction and without imposing a fee on the consumer for the refund itself.
The time required for the amount to appear in your account after we process the refund may depend on your bank, card issuer or payment service provider.
10. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged in transit, different from the item ordered, incorrectly printed or manufactured, incomplete or otherwise not in conformity with the contract, please contact us as soon as reasonably possible at:
To help us identify and resolve the issue quickly, we may reasonably request photographs of the product, packaging, shipping label or reported defect.
Where a lack of conformity is confirmed, Meme Material will provide the remedy required under applicable law. Depending on the circumstances, this may include repair, replacement, price reduction or reimbursement.
11. Costs Relating to Defective or Incorrect Products
Where a product is defective, incorrect or otherwise non-conforming for reasons attributable to Meme Material, the manufacturer or the delivery process, the consumer will not be required to bear costs that legally fall on the seller in order to remedy the issue.
Meme Material will internally handle any claims that need to be made against the Print-on-Demand provider, manufacturer or carrier.
The customer's contract is with Meme Material, and the customer will not be required to pursue those providers directly where Meme Material is legally responsible as the seller.
12. Replacements
Where replacement is the appropriate remedy, Meme Material may arrange production and shipment of a new unit.
Replacement availability may depend on whether the product remains available.
Where replacement is impossible or is not the appropriate remedy under applicable law, Meme Material will provide the corresponding alternative remedy.
13. Partial Refunds
In some circumstances, only part of an order may need to be refunded.
This may occur where an order contains multiple products and only one is affected, where only part of an order is returned or where a proportional price reduction is legally appropriate.
The refund will be calculated based on the affected products and applicable costs.
14. Orders Delivered in Multiple Packages
A single order may be manufactured or shipped in several packages.
When reporting an issue or requesting a return, please identify the product or shipment concerned.
You do not need to wait for all packages to arrive before reporting damage or a defect affecting an item you have already received.
15. Lost Shipments
Where a shipment is confirmed as lost in transit, Meme Material will handle the matter with the relevant provider and carrier.
Depending on the circumstances and applicable consumer rights, we may arrange a replacement shipment or provide the appropriate refund.
16. Refunds Without Physical Return
In certain circumstances, Meme Material may determine that a physical return is not necessary before issuing a replacement or refund.
This may occur, for example, where the nature or value of a product makes return disproportionate or where an issue can be adequately verified through photographs.
A decision not to require physical return in one case does not mean the same approach will automatically apply to other orders.
17. Fraud and Abuse
Meme Material may take reasonable steps to identify fraudulent, duplicate or abusive claims.
This may include requesting information reasonably necessary to verify the purchase, the purchaser's identity, the condition of the product or the nature of the reported issue.
These measures will not restrict legitimate consumer rights.
18. Requesting a Return or Refund
Where available, return and refund requests may be initiated directly through the order history in your Meme Material account.
You may also contact:
Where possible, please provide the order number, affected product, reason for the request and any information that may help us handle the issue.
You are not required to provide a reason when validly exercising a statutory right of withdrawal.
19. Model Withdrawal Notice
If you wish to exercise your right of withdrawal, you may use the following wording, although use of this specific format is not mandatory:
To Meme Material:
I hereby give notice that I withdraw from my contract of sale relating to the following order:
- Order number: [NUMBER]
- Product(s): [PRODUCTS]
- Date received: [DATE]
- Consumer name: [NAME]
- Consumer address: [ADDRESS]
- Date: [DATE]
Send the notice to:
20. Contact
For questions concerning cancellations, returns or refunds:
Meme Material
- Email: staff@memematerial.shop
- Website: https://memematerial.shop
21. Changes to this Policy
Meme Material may update this Returns & Refunds Policy when our products, providers, operational processes or applicable laws change.
The current version will remain available on this page and will show the date of its latest update.